Refund & Cancellation Policy Refund Policy for Design and Programing Services All Website design and programing sales are final. In most cases, design mockups are created and approved after a deposit is requested. A detailed contract must be signed and returned with the deposit so that both parties are clear of all requirements before proceeding. A contract may be negotiated before signing but must be adhered to once a signed agreement is complete. If you agree to mock ups but fail to follow through with a project, we retain the right to bill you for time taken to create the mockups at our regular hourly rate of £50. Spy-da Productions Ltd may accept a refund request in some cases, at our discretion. An Instance where we would accept a request for a refund would be if Spy-da Spy-da Productions Ltd and client are unable to work together in a communicative and professional manner or if creative differences force an end to all work. If this is the case it will always be if the amount of hours put towards the job is less than the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease. Return Policy for Other Services Other services including, but not limited to Graphic Design, Audio & Video editing, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client. Spy-da Productions Ltd does not maintain the same refund requests for services such as Audio & Video editing as stated in the above Design and Programing Policy. Audio & Video works are billed at the studio hourly rate at £62.50. Return Policy for Hosting Services All hosting sales are guaranteed 99.9% uptime and 100% client satisfaction. If a refund is requested, Spy-da Productions Ltd will refund a prorated amount, which is the total amount paid minus any time used in the contract. Hosting rates vary depending on the package you opted in for when purchasing a hosting plan. If website has been fully delivered to final destination URL and you have a payment plan for development and If after 3 months you wish to relocate your website and request a refund, the outstanding balance for development will need to be settled in full. If a refund request is accepted, any monies left after the prorated charges will be returned to the client and all hosting will immediately cease upon payment of refund, which is usually 7 to 14 days from the request. Chargebacks If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A £50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.