Legal
How Spy-da Productions Ltd collects, uses and protects personal information when you use our website, studio services, apps, online shop and Spy-da Audio plugins.
Spy-da Productions Ltd (“we”, “us”, “our”) is the controller of the personal information described in this policy. If you have any questions or want to use your rights, contact us:
Our mobile apps and the Spy-da Music websites may have their own privacy information, which applies alongside this policy.
Your name, email address, phone number, project details, and the audio, stems and files you send us. We use them to answer you, provide and invoice the services you book, and keep records. Lawful basis: contract, and our legitimate interest in running the studio.
Your name, email address, order history, the plugins and plans you buy, licence keys, subscription status and, for merchandise, your delivery address. Payments are handled by Stripe; we receive your Stripe customer and subscription references but never see or store your full card details. Lawful basis: contract, and legal obligation (tax and accounting records).
Your email address and a one-time sign-in link that expires shortly after we send it. Lawful basis: contract.
The messages you type into the Xynthea chat on our website, which are processed to generate replies, including by our AI service provider. Please don't share sensitive personal information in the chat. Lawful basis: legitimate interests (answering your questions).
Like most websites, our server records technical information such as your IP address, browser type, the pages you request and the time of each request, to keep the site running and secure. Lawful basis: legitimate interests.
We send service emails such as receipts, licence keys, sign-in links and important account notices. We only send marketing emails if you have agreed to receive them, and you can unsubscribe at any time. Lawful basis: contract for service emails; consent for marketing.
When you activate a Spy-da plugin or app, and each time it checks in, it sends our licence server:
We use this to activate and check your licence, apply the Mac limit, let you sign Macs out, prevent licence sharing and fraud, and give you support. Spy-da FX also contacts our server to check for updates and new patch packs, which records your IP address in our server logs. Album Builder works offline and does not send us your music or briefs. Lawful basis: contract, and our legitimate interest in protecting our software.
We don't currently use advertising or analytics cookies. If that changes, we will ask for your consent first.
We don't sell your personal information. We share it only where needed with:
Some providers, such as Stripe, may process information outside the UK. Where they do, the transfer is protected by UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or Addendum.
We use encrypted connections, signed licence files, hashed sign-in tokens and restricted admin access to protect your information. No system is completely secure, but we work to keep your information safe and will tell you and the ICO about a serious breach where the law requires.
Under UK data protection law you can ask us to:
Where we rely on consent you can withdraw it at any time. Email info@spy-daproductions.com and we will reply within one month. If you're unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, but please contact us first so we can try to help.
Our shop and services are for adults. Under-18s must have a parent or guardian's permission to book or buy, and we don't knowingly collect information from children under 13.
We may update this policy from time to time. The date at the top shows when it last changed. We will tell customers by email about significant changes.