Terms & Conditions

1. Introduction

These Terms and Conditions form an agreement between Spy-da Productions Ltd, referred to as “Company”, “we”, “us” or “our”, and any client, customer, artist, producer, label, business, visitor or user who purchases, books, accesses or uses our services.

By using our website, booking a service, submitting audio, attending a studio session, purchasing a package, using our audio watermarking service, or subscribing to, buying, downloading or using our plugins and software, you agree to be bound by these Terms.

2. Services Covered

These Terms apply to all services offered by Spy-da Productions Ltd, including but not limited to:

• Recording sessions;
• Mixing and sound engineering;
• Mastering and analogue mastering;
• Music production, vocal production and arrangement;
• Studio hire and studio subscription services;
• Audio watermarking and watermark verification;
• Spy-da Audio plugins, instruments, apps, software licences and subscriptions;
• Purchases from the Spy-da Shop, including merchandise;
• Digital, media, creator and business audio services;
• Any related consultancy, creative or technical service supplied by the Company.

3. Bookings, Payments & Deposits

All bookings are subject to availability and are only confirmed once payment, deposit or written confirmation has been accepted by the Company.

• Deposits will be required before work begins.
• Remaining balances must be paid in accordance with the invoice, quote or booking confirmation.
• The Company may refuse to release final files until all outstanding balances are paid.
• Late payments may result in suspension of work, cancellation of bookings or withholding of deliverables.
• Prices may vary depending on project scope, turnaround, revisions, studio time, number of stems and technical requirements.

4. Studio Attendance & Client Conduct

Clients attending the studio must behave respectfully, professionally and safely at all times. The Company reserves the right to end a session immediately if a client or guest behaves abusively, dangerously, unlawfully or disruptively.

• Clients are responsible for their guests.
• Damage to studio property, equipment or facilities may be charged to the client.
• Illegal activity, threats, violence, theft or harassment will not be tolerated.
• The Company may refuse future bookings where conduct has breached these Terms.

5. Spy-da Audio Watermarking Terms

The audio watermarking service provides watermark embedding and verification support for audio files. The current public watermarking page lists Basic, Inaudible Pro and AI-Resistant Secure tiers.

5.1 Verification

Watermark verification requests must be submitted directly to Spy-da Productions Ltd. Verification reports may be subject to additional fees depending on urgency, detail required and technical work involved.

5.2 Prohibited Watermarking Actions

• You must not attempt to reverse-engineer, decompile, extract, mask, alter or remove the watermark.
• You must not use watermarking output to make false, deceptive or fraudulent ownership claims.
• You must not submit content unless you have the legal right to do so.

6. Spy-da Plugins, Software & Licences

This section applies to Spy-da Audio plugins, instruments, apps and other software sold or supplied by Spy-da Productions Ltd, including through the Spy-da Shop (together, the “Software”). It covers the Channel Strip, EQ, Compressor, Limiter, Reverb, Delay, AutoTuner, Pitch, SPL Mastering Chain, Spy-da 432, Spy-da VU and Album Builder, and any other plugin, instrument, preset, sound library, update or app we make available now or in the future.

By starting a free trial, subscribing, buying, downloading, installing, activating or using the Software you agree to this section and to the rest of these Terms. Our Shop Terms & Returns also apply to shop orders. If anything in the Shop Terms conflicts with this section, this section applies to the Software.

6.1 Licence Types

• Subscription licence — use of the plugins included in your plan for as long as your subscription is active and paid.
• Lifetime licence (“Buy it”) — a one-off payment for a permanent, single-user licence to one plugin, with no renewals.
• Free trial — temporary access to a subscription plan for the trial period shown at checkout, limited to one trial per person.
• Complimentary licence — a licence we issue free of charge (for example to an artist, engineer or reviewer). It may have an expiry date and may be withdrawn at our discretion.

Every licence is personal, non-exclusive and non-transferable. It lets one named user (an individual, or one person within a business) install and use the Software on their own computers for creating, recording, mixing, mastering and producing audio, for both commercial and non-commercial projects.

6.2 System Requirements

The Software is made for Apple Mac computers and is designed to work in Logic Pro and other hosts stated on the product page. It is your responsibility to check the system requirements before you buy; please use the free trial where one is offered. We do not guarantee that the Software will work with every computer, operating system version, host application or third-party product, or with future versions of macOS or Logic Pro, although we will try to keep it compatible through updates. The formats, supported Macs and current known issues for each product are listed on our Compatibility & Known Issues page, which forms part of the product description.

6.3 Activation & Spy-da Guard

The Software uses our Spy-da Guard licence system. To use it you must sign in or enter your licence key and activate each Mac you use it on.

• Each licence can be active on a limited number of Macs at once (currently 3, unless we agree otherwise). You can deactivate a Mac from inside the plugin or ask us to do it.
• The Software checks in with our licence server from time to time. It will keep working offline for a limited period (currently up to 14 days for subscriptions and up to 90 days for lifetime and complimentary licences); after that it must reconnect to the internet to keep working.
• If the Software is not activated, or a licence has expired, been cancelled or been switched off, it may run in demo mode (for example with short periodic audio dropouts) or with features disabled, such as album building in Album Builder.
• One licence key may unlock every plugin in your plan on the same Mac.

To run the licence system we record your licence key, email address, the plugin and version, a device identifier and name for each activated Mac, the date and time of activations and check-ins, and your IP address. We use this only to provide and protect your licence, prevent fraud and misuse, and support you. See our Privacy Policy for more information.

6.4 Subscriptions & Free Trials

• Subscriptions are billed monthly or yearly in advance and renew automatically at the end of each period until you cancel.
• If your plan includes a free trial, you will not be charged until the trial ends. If you cancel before the trial ends, you will not be charged.
• You can cancel at any time from My Plugins → Manage billing, or by emailing us. You keep access until the end of the period you have already paid for, and no further payments are taken. After that the Software stops authorising until you subscribe again.
• If a renewal payment fails, we (or our payment provider Stripe) will try to take payment again. If payment is not made, your subscription and access may be suspended or cancelled.
• You can change plan by subscribing to the new plan and cancelling the old one, or by asking us to switch it for you with a pro-rata credit.
• We will give you at least 30 days’ notice by email before any price change affects an existing subscription, and you can cancel before the new price applies.

6.5 Lifetime Licences

A lifetime licence covers the plugin you bought for as long as you keep to these Terms. It includes the updates we release for that plugin. It does not include separate new products, or any new edition we sell as a separate product. If we ever stop selling or supporting a plugin, we will tell you in advance and take reasonable steps so that you can keep using the last version you have.

6.6 Launch Prices

Prices marked as launch or sale prices apply until the end date shown in the shop (currently 31 December 2026). After that, standard prices apply to new purchases. Subscriptions started at a launch price keep the price you signed up at, subject to section 6.4, and anything you have already bought keeps the price you paid.

6.7 Your Music & Included Sounds

• You own the audio, recordings and music you create using the Software. We do not claim any rights or royalties in it.
• Presets, samples, loops, instrument sounds and other content supplied with the Software (including the sound library used by Album Builder) are licensed to you for use inside your own musical works, productions and releases.
• You must not sell, share or give away that content on its own or as part of a sample pack, loop library, preset bank, sound library or competing product, and you must not register the unaltered content with Content ID or any similar rights-management system.
• Music created with Album Builder is your responsibility to check before release. Because it is built from a shared library, other users may create material that uses some of the same sounds.

6.8 What You Must Not Do

• Share, sell, rent, lend, sublicense or publish your licence key, account or the Software, or let anyone else use them.
• Crack, patch, bypass, disable or interfere with Spy-da Guard or any licence check, or use Software that has been modified to do so.
• Copy, modify, reverse-engineer, decompile or disassemble the Software, except to the extent the law expressly allows.
• Use the Software, its presets or sounds to build a competing product, or to train or develop artificial intelligence or machine-learning models.
• Remove or change any copyright notice, trademark or branding in the Software.

6.9 Third-Party Products

Some Software works alongside third-party products (for example Spy-da Rack can load third-party instruments such as Kontakt libraries). You need your own valid licences for any third-party product and must follow its terms. We are not responsible for third-party products. Product names such as Logic Pro, Kontakt, Auto-Tune and Melodyne belong to their respective owners and any reference to them does not mean they endorse or are connected with Spy-da Productions Ltd.

6.10 Updates & Support

We may release updates that fix problems, improve the Software or keep it compatible. Some updates may be needed for the Software to keep working with the licence system. Support is provided by email at info@spy-daproductions.com on a reasonable-efforts basis.

6.11 Cancellation Rights & Refunds

• Under UK consumer law you normally have 14 days to cancel a contract for digital content. When you start a download, activation or subscription, you ask us to supply the Software straight away and you agree that you lose this right once the download or activation has started.
• If you bought a lifetime licence and have not yet downloaded or activated it, you can cancel within 14 days of purchase for a full refund.
• If the Software is faulty, not as described or not fit for purpose, contact us. We will try to repair or replace it, and if we cannot, you will be entitled to a refund or price reduction in line with the Consumer Rights Act 2015.
• We will refund duplicate charges and billing errors that we have caused.
• Otherwise, subscription payments for periods that have already started and lifetime licences that have been downloaded or activated are not refundable.

6.12 Suspension & Termination

If you break this section, for example by sharing a licence key or bypassing Spy-da Guard, we may suspend or switch off your licence and accounts without refund, and take any other action available to us by law. If a licence ends for any reason, you must stop using the Software it covers. Sections 6.7 and 6.8 continue to apply.

6.13 Merchandise

Orders for Spy-da Productions clothing and merchandise, including delivery and returns, are covered by our Shop Terms & Returns.

7. Copyright, Masters & Intellectual Property

Unless agreed otherwise in writing, clients retain ownership of their original submitted materials. The Company retains ownership of its tools, methods, systems, software, watermarking processes, templates, technical workflows, internal know-how and any proprietary processes used to provide services.

• You confirm that you own or control the rights required to submit material to us.
• You must not submit material that infringes copyright, trademarks, privacy rights or third-party rights.
• Final deliverables are licensed or supplied only after payment has been completed.
• Separate written agreements may override this section for label, publishing, production or artist deals.

8. Confidentiality & Submitted Content

We treat submitted audio, stems, demos, unreleased material, project files and client information as confidential. We will not sell, distribute or intentionally disclose client content except where required to perform the service, comply with law, enforce our rights or where the client has given permission.

Clients are responsible for keeping their own copies and backups. We are not responsible for permanent storage unless a separate storage or archive agreement is in place.

9. Cancellations, Refunds & Revisions

Due to the creative and technical nature of studio, audio and watermarking services, payments are generally non-refundable once work has started, files have been processed or studio time has been reserved.

• Refunds may be considered where duplicate billing or a confirmed Company technical error has occurred.
• Cancelled or missed sessions may result in loss of deposit.
• Revision limits depend on the package, invoice or written agreement.
• Additional revisions, urgent turnarounds or extra work may be charged separately.
• Refunds for plugins and software are covered by section 6.11, and merchandise returns by our Shop Terms & Returns.

10. Limitations of Liability

To the fullest extent permitted by law, Spy-da Productions Ltd shall not be liable for indirect losses, loss of profits, loss of opportunity, loss of reputation, third-party infringement, platform takedowns, unauthorised use by third parties, or outcomes outside our direct control.

Our total liability for any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim, unless the law requires otherwise.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your statutory rights as a consumer. If defective digital content we supply damages your device or other digital content and this is because we did not use reasonable care and skill, we will either repair the damage or pay you compensation. Please keep backups of your projects and sessions.

11. Website Use

Users must not misuse the website, interfere with security, attempt unauthorised access, upload malicious code, copy website materials without permission, scrape data, or use the site for unlawful purposes.

12. Privacy, Cookies & Data

We may collect and process personal data for enquiries, bookings, payments, communication, service delivery, fraud prevention and legal compliance. Where cookies or analytics are used, users may be provided with cookie consent options depending on the website configuration. Full details are in our Privacy Policy.

13. Force Majeure

We are not liable for failure or delay caused by events outside our reasonable control, including internet outages, equipment failure, supplier issues, illness, natural disasters, government restrictions, cyber incidents, payment provider disruption or other circumstances beyond our control.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute shall be handled by the courts of England and Wales unless otherwise agreed in writing.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will apply from the date it is published on our website unless stated otherwise.

16. Contact Information

For enquiries about these Terms, services, bookings, audio watermarking, plugins or licences, contact:

• Company: Spy-da Productions Ltd
• Email: info@spy-daproductions.com
• Telephone: +44 (0) 207 101 4363
• Website: spy-daproductions.com